Privacy Policy: Australia IPTV

This privacy policy explains how Australia IPTV (“we”, “us”, “our”) collects, holds, uses and discloses personal information when you visit australiaiptv.org, contact us on WhatsApp or buy a subscription. We handle personal information in line with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth).

The information we collect

We collect only what we need to provide and support your subscription:

Contact details: your name (or the name on your WhatsApp profile) and your WhatsApp phone number.
Messages: your conversations with us on WhatsApp, including any photos or screenshots you send for support.
Order details: the plan length and number of devices you buy, start and end dates, and renewal history.
Payment confirmation: details needed to confirm your payment, such as a transaction reference, amount and payer name. Payments are processed by third-party payment providers; we don’t ask for or store full card numbers.
Device details you share: such as the type of device you use, or a MAG box’s MAC address, so we can set up and support the service.
Service data: basic technical information generated when you use the service, such as connection times, the number of active connections and IP addresses, which helps us keep the service running, secure and within your device limit.
Website data: our hosting provider records standard server logs (IP address, browser type, pages requested and time of request) for security and performance.

You can contact us without giving your real name, but we’ll need a WhatsApp number to provide the service and support.

Cookies and analytics

Our website doesn’t use advertising or tracking cookies. WordPress, which runs our site, may set strictly necessary cookies for logged-in administrators only. If we add analytics or other cookies in the future, we’ll update this policy first.

How we use your information

to answer your questions and process your order;
to activate, manage and renew your subscription and device allowance;
to provide setup help and technical support;
to confirm payments and keep business records;
to protect the service against fraud, abuse and unauthorised use, including shared or resold logins;
to meet our legal obligations.

We don’t sell your personal information, and we don’t send you marketing messages unless you ask to hear from us. You can tell us to stop at any time.

Who we disclose it to

Messaging: WhatsApp, which carries our conversations under its own privacy policy and terms.
Payment providers: who process payments under their own privacy terms.
Service and hosting providers: who operate our website and the infrastructure behind the subscription.
Authorities: where we’re required or authorised by law, or where it’s necessary to lessen a serious threat to someone’s life, health or safety.

Overseas disclosure

Some of the providers we use, and some members of our support team, are located outside Australia. That means your personal information may be stored in or accessed from other countries. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it in a way that is consistent with the APPs.

How long we keep it

We keep personal information only for as long as we need it for the purposes above — generally while you’re a customer and for a reasonable period afterwards to handle renewals, questions and record-keeping. Then we delete or de-identify it. You can ask us to delete your records sooner, unless we’re required to keep them by law.

Keeping it secure

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure, including limiting access to the people who need it to support you. No method of transmission or storage is completely secure, so please keep your login private and never share banking passwords or PINs in any chat.

Access and correction

You can ask to access the personal information we hold about you and ask us to correct it if it’s inaccurate, out of date, incomplete, irrelevant or misleading. Message us on WhatsApp at +44 7576 966392. We’ll respond within a reasonable time, usually 30 days, and may need to confirm your identity first.

Complaints

If you have a concern about how we’ve handled your personal information, contact us first so we can try to resolve it. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Children

Our subscriptions are sold to adults. We don’t knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we’ll delete it.

Changes to this policy

We may update this policy from time to time, for example if we change how we operate or the law changes. The date at the bottom of the page shows when it was last updated.

Contact us

For any privacy question or request, message Australia IPTV on WhatsApp at +44 7576 966392. You can also read our terms of service, return to the IPTV Australia homepage or view subscription plans and prices.

Last updated: 3 November 2026